Terms and Conditions 

Terms of Use

Unless otherwise specified, these Terms of Use apply to all interactions with this Website.
Additional conditions may apply in specific scenarios and will be indicated within this document.

By accessing or using this Website, Users confirm that they meet the following requirements:

There are no restrictions regarding being Consumers or Business Users.

Users must be legally recognized as adults under applicable law.

Account Registration

Users may register an account to access certain features of the Service by providing accurate and complete information.
Use of the Service without registration is possible, though some features may be limited.

Users are responsible for maintaining the confidentiality of their credentials and must use strong passwords. All activity under a registered account is the responsibility of the account holder.

In case of unauthorized access or suspected data breaches, Users must immediately notify the Owner via the contact information provided in this document.

Conditions for Account Registration

Automated or bot-created accounts are not allowed.

Unless otherwise stated, each User may only register one account.

Accounts may not be shared without explicit permission.

Account Termination and Suspension

Users may terminate their accounts at any time by:

Using the account deletion tools available on this Website, or

Contacting the Owner directly.

The Owner may suspend or terminate accounts at its sole discretion, without prior notice, if:

Users violate these Terms;

Use of the Website may cause harm to the Owner, other Users, or third parties;

Use of the Website may breach applicable laws or regulations;

The account is deemed inappropriate, offensive, or otherwise in violation of these Terms.

Suspension or termination does not entitle Users to compensation and does not exempt Users from outstanding payment obligations.

Content on This Website

Unless otherwise stated, all content on this Website is owned by the Owner or its licensors. All rights reserved.

Users may not copy, distribute, modify, publish, transmit, sell, sublicense, or create derivative works from the Website content without prior authorization, except where explicitly permitted for personal, non-commercial use.

User-Provided Content

Users may upload or share their own content, provided they hold the necessary rights. By submitting content, Users grant the Owner a worldwide, royalty-free, perpetual license to use, modify, and distribute such content for the purposes of operating and promoting the Service.

The Owner reserves the right to remove, block, or moderate content at its discretion if it infringes laws, third-party rights, or poses risks to the Website or Users.

Users remain solely responsible for the content they provide and agree to indemnify the Owner against any claims arising from it.

Access to External Resources

This Website may link to third-party resources over which the Owner has no control. The Owner is not responsible for the availability or content of such resources, which remain subject to third-party terms and applicable law.

Acceptable Use

This Website and its Services may only be used in compliance with these Terms and applicable law.

The Owner reserves the right to deny access, suspend accounts, terminate contracts, or report misconduct to authorities if Users:

Violate laws, regulations, or these Terms;

Infringe third-party rights;

Harm the Owner’s legitimate interests;

Offend or harm other Users or third parties.

Terms and Conditions of Sale

1. Paid Products

Certain Products offered on this Website are available for purchase.
All applicable fees, duration, and conditions are provided in the relevant product sections.

To complete a purchase, Users must register or log in to this Website.

2. Product Information

Prices, descriptions, and availability of Products are subject to change without notice.

Product images, colors, and specifications displayed are for reference only. The final characteristics will be confirmed during the purchasing process.

Product offers are non-binding until an order is submitted and accepted.

3. Purchasing Process

Select the desired Product, including quantity and specifications.

Review the order, add or remove items if necessary.

Provide billing, contact, and payment details. Shipping information may also be required.

Confirm the order at checkout and accept these Terms.

Submitting an order constitutes a binding obligation to pay the specified price, including taxes and applicable fees.

4. Order Confirmation & Acceptance

Upon submission, Users will receive an order receipt. This receipt confirms that the order was received but does not constitute acceptance.

The purchase contract is concluded only upon the Owner’s explicit acceptance.

If an order is rejected, any payment made will be refunded.

5. Prices & Discounts

Prices are displayed either inclusive or exclusive of taxes and delivery fees, depending on the section.

Discounts and special offers are provided at the Owner’s sole discretion and may be limited by time or stock availability.

Coupons, if available, are subject to the rules stated on the Website or on the Coupon itself. Misuse may result in cancellation and legal action.

6. Payment Methods

Accepted payment methods are displayed during checkout.

Some payment options may require additional conditions or fees.

Payments processed by third parties are subject to their own terms. This Website does not store payment card details.

If payment fails, the Owner has no obligation to fulfill the order.

7. Retention of Ownership

Ownership of Products remains with the Owner until full payment is received.

8. Delivery

Products are delivered to the address provided by the User.

Users must inspect deliveries upon receipt and report issues immediately. Damaged parcels may be refused.

Delivery costs and timelines are specified during checkout.

Risk of loss passes to the User upon handover to the carrier, unless insured delivery is selected.

9. Right of Withdrawal (EU Consumers)

EU Consumers may withdraw from the purchase within 14 days without reason.

Withdrawal requires a clear written statement sent to the Owner before the deadline.

Goods must be returned within 14 days, with return shipping costs borne by the User.

Refunds will be issued within 14 days of notification or receipt of returned goods, using the same payment method.

Exceptions: custom-made or personalized products, urgent repair or maintenance services.

10. Legal Guarantee

Under EU law, Products are guaranteed to conform for 2 years from delivery.

Second-hand or used goods are covered by a 1-year guarantee.

Liability and Indemnification

Users agree to indemnify and hold the Owner, its affiliates, officers, directors, agents, partners, and employees harmless from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from misuse of the Service, violation of these Terms, infringement of third-party rights, or unlawful conduct, to the extent permitted by law.

The Owner’s liability is limited as follows:

General rule: Except where otherwise required by law, the Owner is not liable for damages unless they result from intent or gross negligence.

Essential exceptions: The Owner remains liable for damages affecting life, health, or physical integrity, and for breaches of fundamental contractual obligations.

Scope of damages: Where liability applies, it is limited to typical and foreseeable damages at the time the contract was made. Indirect losses — including lost profits, business opportunities, data loss, reputational harm, or service interruptions caused by external factors — are excluded.

Non-consumer Users: In all cases, liability is capped at the total payments made by the User to the Owner during the past 12 months (or the contract term, if shorter).

Regional provisions:

EU Users: Statutory product liability and consumer protection rights remain unaffected.

Australian Users: Nothing excludes rights under the Competition and Consumer Act 2010. Where permitted, remedies are limited to re-supplying the service or covering its replacement cost.

US Users: The Service is provided “as is” and “as available.” No warranties are given, express or implied, including merchantability or fitness for a particular purpose. To the fullest extent allowed by law, the Owner is not responsible for indirect, incidental, or consequential damages (such as data loss, unauthorized access, or service interruptions). Liability shall never exceed the amount paid by the User within the previous 12 months.

Common Provisions

No Waiver
Failure by the Owner to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Service Availability
The Owner may suspend, modify, or discontinue the Service for maintenance, updates, or circumstances beyond reasonable control (including but not limited to force majeure events such as network outages, strikes, or natural disasters).

Intellectual Property
All content, trademarks, logos, and related intellectual property displayed on this Website remain the exclusive property of the Owner or its licensors and are protected by applicable laws and international treaties.

Changes to Terms
The Owner reserves the right to amend or update these Terms at any time. Continued use of the Service after changes take effect shall constitute acceptance of the revised Terms.

Assignment of Rights
The Owner may transfer or assign its rights and obligations under these Terms, provided that such transfer does not prejudice the User’s legitimate interests. Users may not assign their rights without the Owner’s prior written consent.

Governing Law & Jurisdiction
These Terms shall be governed by the laws of the Owner’s place of business. Any disputes shall be submitted to the exclusive jurisdiction of the competent courts at that location, unless local consumer protection laws provide otherwise.

Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Privacy Policy

Privacy Policy

Merctechparts.com (“Website”) respects your privacy. This policy explains how we collect, use, store, and protect your personal data. It includes sections specifically for California and Brazilian users regarding their privacy rights.

This policy can be printed for reference using your browser’s print function.

1. Owner and Data Controller

MERCTECH

2. Types of Data Collected

We may collect the following personal data, either directly from you or through third parties:

Name, company, email, phone, address

Billing details (address, VAT number, ZIP/postal code, city, country)

Passwords and account authentication data

Usage Data and Cookies

Other data necessary for providing our services

Mandatory vs. Optional Data:

Data required to provide our services is mandatory; failure to provide may prevent service access.

Optional data will not affect the availability of the service.

Users should ensure they have consent to share any third-party personal data.

Cookies and Tracking:
We may use cookies and other tracking tools to improve services, personalize content, and for analytics.

3. Data Processing

Methods:
Data is processed using computers and IT tools, following strict organizational procedures. Access may include:

Internal personnel (administration, marketing, IT, legal)

External service providers (hosting, mail, analytics)

Legal Basis:
Data is processed when:

You give consent

Necessary to perform a contract

Required by law

For public interest or official authority

Necessary for our legitimate interests

Location and Transfer:
Data is processed at our offices or by third parties involved in processing. Transfers outside your country may occur, with appropriate safeguards.

Retention:

Contract-related data is kept until contract completion

Data for legitimate interests is kept as long as necessary

Consent-based data is kept until withdrawn

Legal obligations may require longer retention

After retention periods expire, personal data is deleted.

4. Purpose of Processing

We collect data to:

Provide and maintain services

Handle payments and prevent fraud

Contact users and manage support requests

Conduct analytics, traffic optimization, and performance monitoring

Provide live chat and session recording

Register and authenticate users

Protect against SPAM

Comply with legal obligations

5. Third-Party Services

We may use third-party services, including:

Analytics: Google Analytics, Hotjar

Social Login & Ads: Facebook, Google OAuth

Payment: PayPal

Hosting: Heroku, Cloudflare

Live Chat: MessageBird

SPAM protection & Tag Management: Google reCAPTCHA, Google Tag Manager

Each service has its own privacy policy detailing data collection, processing, and retention.

6. User Rights

Users may:

Withdraw consent

Object to processing

Access, correct, or delete their data

Restrict or port their data

Lodge complaints with authorities

Requests are free and handled within one month, unless otherwise legally justified.

7. Cookies & Tracking

We use cookies and other trackers. Details are in our Cookie Policy.

8. Legal Use of Data

Personal data may be used for:

Legal proceedings

System logs and maintenance

Additional information requests

This Website does not support Do Not Track requests; third-party services may or may not honor them.

9. Updates to Privacy Policy

We may update this policy and notify users on the Website. Users are encouraged to check the policy periodically. Consent may be required if changes affect previously granted permissions.

10. California Users (CCPA)

California residents have specific rights:

Right to know, access, and port data

Right to delete personal information

Right to opt out of sale of personal information

Requests can be made using the contact information above. A maximum of 2 requests can be submitted per 12 months.

11. Brazilian Users (LGPD)

Brazilian residents have rights under the LGPD, including:

Confirm existence of processing

Access, correct, delete, or anonymize data

Revoke consent

Data portability

File complaints with the ANPD

Data may be transferred outside Brazil under specific legal conditions.

12. Definitions

Personal Data: Any information that can identify an individual

Usage Data: Automatically collected technical and behavioral information

User/Data Subject: The individual using this Website

Data Processor/Controller: Entities processing or controlling data

Service: The services provided by this Website

Last Updated: September 2025

Cookie Policy

Cookie Policy of MercTechParts.com

This document informs Users about the technologies that help this Website to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example, by using a Cookie) or use resources (for example, by running a script) on a User’s device as they interact with this Website.

For simplicity, all such technologies are defined as “Trackers” within this document—unless there is a reason to differentiate. For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User’s consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specifications, as well as any other relevant information—such as the presence of other Trackers—in the linked privacy policies of the respective third-party providers or by contacting the Owner.

To find more information dedicated to Californian consumers and their privacy rights, Users may read the privacy policy.

Activities Strictly Necessary for the Operation of This Website and Delivery of the Service

This Website uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

Third-party Trackers

SPAM Protection
This type of service analyzes the traffic of this Website, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages, and content that are recognized as SPAM.

Google reCAPTCHA
Google reCAPTCHA is a SPAM protection service provided by Google LLC or by Google Ireland Limited, depending on the location this Website is accessed from.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.

Personal Data processed: Cookies and Usage Data

Place of processing: United States – Privacy Policy
; Ireland – Privacy Policy

Traffic Optimization and Distribution
This type of service allows this Website to distribute its content using servers located across different countries and to optimize its performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Website and the User’s browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.

Return Policy

Return Policy of MercTechParts.com

This page outlines the return policy for MercTechParts.com. It is divided into three sections: B2C (Business to Consumer) EU, B2C Rest of World, and B2B (Business to Business) customers.

B2C Returns and Refunds
Return Policy for Private Customers

Contractual Agreement
In B2C transactions, the terms and conditions are largely governed by consumer protection laws. These laws ensure that consumers receive clear and accurate information about their rights to returns and refunds. There is a distinction between the rights of customers within the European Union (EU) and those outside the EU (Rest of World).

Right of Withdrawal (European Union – EU)

Consumers within the EU often have the right to withdraw from a contract within a specified period (14 days) without providing a reason. This “cooling-off” period allows consumers to return goods and receive a refund.

Shipping Costs of the Return
Consumers are responsible for the cost of returning the goods.

Return Process
Customers must send back the products in the condition in which they were received. Upon receiving the returned goods at the warehouse, businesses are generally required to process a refund within a specific timeframe (usually within 14 days) from the date of receipt of the return.

Exceptions
Certain goods, such as personalized or custom-made items, are excluded from the right of withdrawal, unless they are clearly defective.

Right of Withdrawal (Non-EU, Rest of the World)

Consumers outside the EU (Rest of World) can request to withdraw from a contract within a specified period (usually 14 days) and must provide a reason for the return. The decision to accept the withdrawal will be made at the discretion of MercTechParts.com.
Special use products or products that were specifically ordered on request for the customer are excluded from the right of withdrawal.

Shipping Costs of the Return
Consumers are responsible for the cost of returning the goods. The goods must be declared as a return for customs purposes, with the same details that were used during the order process.

Return Process
The customer must contact customer support and provide the reason for returning the goods. Once the return is accepted, the customer can send back the products in their original condition. Upon receiving the returned goods at our warehouse, MercTechParts.com generally processes a refund within a specific timeframe (usually up to 28 days).

Exceptions
Certain goods, such as personalized, custom-made items, special use products, or products that were specially ordered for the customer, are excluded from the right of withdrawal unless they are clearly defective.

B2B Returns and Refunds

B2B transactions are governed by the terms negotiated between the parties, and are not subject to the same consumer protection laws as B2C transactions.

Contractual Agreements

B2B transactions are governed by the terms and conditions of the contract between the two parties. Return policies, conditions, and procedures should be clearly outlined within the agreement.

Right to Return

Unlike B2C transactions, B2B transactions generally do not have an automatic right to return unless explicitly stated in the contract.

Customized Terms

Businesses have the flexibility to establish their own return policies, including:

Restocking fees

Return shipping costs

These terms should be explicitly agreed upon in the contract.

Defective Goods

B2B buyers may have the right to return goods that are defective or non-conforming to the contract specifications. This right is usually specified in the contract.

Timeframes and Dispute Resolution

The return timelines, as well as procedures for resolving any disputes, should be negotiated and agreed upon during the contract discussions.

For any additional queries or concerns regarding returns, please contact us.
.

Latest Update: September 1, 2025

Shipping Information

Shipping Information – MercTechParts.com

We’re thrilled to offer you a seamless and reliable shipping experience. Here’s everything you need to know about our shipping process:

Shipping Costs

We aim to provide you with accurate shipping pricing based on the specific nature of our products. As we specialize in automotive spare and tuning parts, and these products come in a wide range of sizes and weights, we cannot display default shipping costs. Additionally, because we ship globally, shipping prices vary significantly depending on the product and delivery destination.

To ensure fairness and accuracy, shipping costs are calculated for each order and address individually. To receive the most precise and competitive shipping rates, we ask that you provide your shipping details before checkout. For this reason, signing up is required to process your order.

For larger or bulkier items, we offer specialized freight shipping options to meet your needs:

Air Freight
Fast delivery via air cargo, perfect for time-sensitive shipments.

Road Freight
Efficient ground transportation within our delivery network for larger shipments.

Sea Freight (Available on Request)
If you’re looking for a more economical option, sea freight is available, even for sizable shipments.

Remarkable Handling and Low Damage Rate

Your satisfaction is our priority. We are proud to maintain a damage rate of under 0.5%, thanks to our careful packaging and collaboration with reliable carriers. This ensures that your products arrive in excellent condition.

Global Shipping

We proudly offer worldwide shipping, ensuring that customers across the globe can access our high-quality products. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the recipient’s responsibility. We do not cover any locally imposed taxes, duties, or customs fees.

Responsive Customer Support

Our customer support team is here to assist you with any shipping-related inquiries or concerns. You can usually expect a response within 12-24 hours, and we’re dedicated to ensuring your shopping experience is outstanding.

If you have any further questions or need assistance, don’t hesitate to get in touch with us! We’re here to help.

Order Processing

Order Processing

Here’s an overview of how we process your orders, ensuring a smooth and transparent experience:

Order Placement

To place an order, simply:

Select your desired product(s) on our website.

Add them to your cart.

Proceed to checkout.

Note: You will need to log in to place an order, as shipping costs are calculated based on your location and order details.

Order Confirmation

Once your order is placed, it undergoes a review process. The time it takes to process depends on:

Product availability.

Shipping calculations.

You can save your order during checkout without making a payment until shipping costs are confirmed. After placing your order, we will send you a confirmation email.

Important: All payments are processed securely through the third-party platforms mentioned above. We do not store any payment information except for the processing IDs.

Order Preparation

Before payment is processed, each order undergoes the following checks:

Availability: We confirm that the product is in stock or can be ordered from suppliers.

Compatibility: We verify that the parts are compatible with your vehicle.

Shipping Calculation: If shipping fees cannot be automatically calculated, the order status will be marked as “shipping_calculation”. During this time, our team will work with our suppliers to finalize shipping details. If any items are unavailable, we will cancel the order and notify you accordingly. Once everything is confirmed, we will send you an update so you can proceed with payment.

After payment is received, in-stock items are shipped immediately, and out-of-stock items are ordered from suppliers, which may take up to 14 working days.

Inventory and Stock Management

We maintain a detailed inventory, but due to the vast range of products we offer, availability can change. Here’s how we handle stock statuses:

In Stock: Typically shipped the same or next day after payment is confirmed.

Pre-Order: These items are reordered from suppliers before shipment and are clearly marked as pre-order on the website.

Unavailable: If a product is out of production or unavailable, we will cancel and refund the order or contact you directly to explore alternatives.

Please note: Given the extensive range of parts we offer, we cannot always predict which items may be unavailable or out of production. We often learn about availability after contacting our suppliers.

Shipping and Delivery

We offer a variety of shipping options to suit your needs:

Express Shipping: Through trusted partners like UPS, DHL, FedEx, and more.

Freight Services: For larger items, requiring manual calculation based on size and weight.

Standard Mail Shipping: Available upon request, for non-urgent deliveries.

Global Shipping: We ship worldwide! However, please be aware that certain global limitations (such as sanctions) may affect shipping availability to specific regions.

Tracking and Notifications

Once your order is shipped, we will provide tracking information. You can check the status of your package through the tracking link provided. This information is also available in your account’s order overview.

Order Modifications and Cancellations

You can cancel your order at any time before payment is processed. However, once payment is received, the order is in processing, and we can no longer cancel it. Unpaid orders will not be processed.

Returns and Refunds

We offer a refund and return policy, but please note that high-value items that require preordering may have specific conditions for returns. For full details, please refer to our dedicated Refund and Return Policy.

If you have any questions or need assistance with your order, don’t hesitate to reach out to our customer support team. We’re here to help!